Customer relationship management

Customer reviews can affect your retail business in multiple ways. When customers give online reviews of products and services, they may affect prospective customers’ purchase behavior. […]

It is said ‘Customer is the king (and the queen),’ and that is the truth. Retailers must abide by this rule and, in reference, always provide […]

Attracting new customers through various promotion tools(customer service) and increasing sales and revenue is great and important for your business. However, it is vital to ensure […]

Have you ever wondered- even after getting a store at a prime location, spending a lot on marketing, and having people in your store, why the […]

In this day and age, consumers are more digitally savvy and increasingly shopping online. Report by Temasek and Google says that Singapore’s e-commerce market is likely […]