Business owners face difficulties on many fronts, from customer service to store management; from inventory management to order processing. With the advent of eCommerce stores and it’s increasing popularity, bricks and mortar stores face daunting tasks of smooth operations and customer servicing while ensuring the business remains profitable.
Thankfully, modern Retail Management Systems have evolved to accommodate and mitigate all these compounding challenges. Businesses will need the help of technology to remain competitive. They should look for a Retail Management System that can mitigate these challenges easily. It should be reliable, scalable and affordable. An RMS should also be able to work online and offline.
Likewise, the competition is only going to increase and aggravate the woes of most retailers. With rapid digitization, businesses will need to accommodate the growing demands of customers to enhance their shopping experience. Facing these problems with manual entries is not going to work. As such, manual entries of information will not work for the betterment. But, many business owners are reluctant to implement a new retail management system.
They argue that it will severely impact their budgets, employees need to take time to learn the system and hence, slow down retail operations. Benefits of an RMS (Retail Management System) are overlooked. But not anymore. We have compiled a list of benefits that creates a compelling case for businesses to implement a Retail Management System.
An RMS runs 24-7 in multiple stores. It collates all data from inventory purchase to products sold via POS machines. It tracks all movements of products and flags any discrepancy in the system. A user can virtually check all the available items in the warehouse or other stores within the business – paving a way for managers to take appropriate decisions in real-time to operate the store.
Moreover, a user can generate Sales, Purchase, Goods Return and many other reports from the system to understand the goods movement along with the revenue each product generated. It is a win-win situation for the business as it will not only allow the manager to take faster decisions but will also track the efficiency of employees.
Processes are important for every business and more so for retail businesses. From Purchase to Procurement and from Sales to Delivery, every step has a process that needs to adhere. A retail management solution enforces such processes that are defined by its architecture.
A business can define the items, quantities, vendors, suppliers and even financial terms that once set, are followed stringently by every employee and manager. Failing at any step or missing any entry will raise a red flag to the supervisors to rectify that error. This will automate the workflow of every process within the business, making it leaner, faster and profitable.
Ask any retail about the biggest headache in the business and almost all of them will say it’s inventory management. Manually managing a large number of products in a store is an invitation to trouble. A modern retail management system provides accurate details of currently available stock of individual items, sold items and stocks that need to be ordered, all with a few clicks.
Not only that, an RMS will also serialize each product, whether individual or in a combo, to keep track of their journey within the system. Also, the system, if provisioned, will also be able to order goods from the listed suppliers and vendors when they are about to run out of stock.
All businesses vie for loyal customers but fail at managing them at some point in time if they’re doing it manually, taking a hit on reputation and potential business. A retail management solution has built-in promotion and loyalty modules. With these, a business will be able to customize promotion programs to run around the year, during festivities and on special occasions. Also, a customer will be able to avail special discounts and redeem points they have collected through shopping from the business. It will not only help in forecasting sales cycles but also keep customers happy with frequent visits for purchases.
Point of Sale is the heart of the business. It is the place where all the interactions with customers occur. From tagging items to the sale of items and from payment acceptance to store operations, all vital actions of business are done via a POS. With an RMS, retailers will be able to access the availability of products, locate the items and take payments from customers for products with ease.
Business will be able to define loyal customers, discounts on items and cross-sale, up-sell along with fast checkouts to bolster revenue of the store.
Equipped with options to define suppliers, a retail management solution makes it easy to identify and track each package with outward goods receipt. It also provisions for different shippers for different items and stores that will create issue notes for the products that need to be shipped to customers. This creates loyalty and trust with the customers and suppliers as they know where and when their items will reach them.
Retail management system allows retailers to run promotions, advertisements and loyalty programs to target customers through captured data of their purchases and shopping behavior. Customers become happy with loyalty discounts, faster checkouts without standing in long queues and reduce their efforts of locating items while they’re shopping. Automation of these activities enhances their shopping experience resulting in increased and frequent visits to the store.There are many other hidden advantages that a retail management system brings to the business. With an integrated inventory management and modern functionalities an RMS has the potential to turn the business profitable with minimum human efforts. If you are looking for a retail management system for your business then take this no-obligation 30 day FREE TRIAL to uncover hidden benefits it can bring to your business.